Refund & Cancellation Policy

Aura is currently in a pre-launch, demand-validation phase. No product has shipped yet. This policy explains your rights and our commitments across every scenario — from cancelling a free reservation to requesting a refund after paying a deposit, to what happens if the product never ships to your region.

Our policy is simple: you will never lose money because of us. Every rupee or dollar you pay us is refundable, no questions asked, at any stage before your order ships. All refund requests are handled by email at support@aurafocus.app.

1. Free Reservation Cancellations

Submitting your shipping details through our reservation form does not involve any payment. It is a free expression of interest. You may cancel this reservation at any time, for any reason, with no consequences.

• Email support@aurafocus.app with the subject line "Cancel Reservation — [your email address]".
• We will confirm your cancellation within 5 business days.
• Your personal data (name, address, phone) will be deleted from our records upon confirmation, unless you ask us to retain your email for future launch notifications.
• There is no cancellation fee, no penalty, and no minimum notice period required.

2. Refundable Deposit — ₹49 (India)

After submitting a reservation, Indian visitors may optionally pay a ₹49 refundable deposit to confirm their spot in the first launch batch. This deposit is processed by Instamojo and is fully refundable at any point before your order ships.

How to request a deposit refund

• Email support@aurafocus.app with the subject line "Refund Request — [your email address]".
• Include the email address used during reservation so we can locate your record quickly.
• No reason is required. We will not ask you to justify the request.

Refund timeline and process

• We will initiate the refund within 3 business days of receiving your request.
• Instamojo typically takes an additional 3–5 business days to credit the amount back to your original payment method (UPI, debit card, net banking, etc.).
• Total expected time from request to credit: 5–8 business days.

Platform fees — who bears the cost

Payment platforms retain their processing fees when a transaction is refunded. Instamojo charges approximately 2% + ₹3 per transaction, which amounts to roughly ₹1–2 on a ₹49 deposit.

We absorb this cost entirely. You will receive the full ₹49 back. You will never receive less than what you paid us, regardless of when you request the refund.

3. Refundable Deposit — International ($1)

International visitors may pay a $1 refundable deposit processed by Lemon Squeezy, which operates as merchant of record. The same principles apply as for the India deposit.

• Fully refundable at any point before your order ships.
• Lemon Squeezy charges approximately 5% + $0.50 per transaction. We absorb this fee in full. You receive your full $1 back.
• Refund timeline: we initiate within 3 business days. Lemon Squeezy processing adds 3–7 business days depending on your bank and country. Total: approximately 6–10 business days.
• Refunds are issued in the original currency and to the original payment method. We cannot process refunds to a different card, account, or currency.

4. If Aura Does Not Launch in Your Region

If Aura fails to ship to your region within 24 months of the date you paid your deposit, we will:

• Proactively issue a full refund without you needing to request it.
• Send you an email notification before the refund is processed.
• Delete your personal data from our records within 30 days of the refund, unless you opt in to remain on the waitlist for a future launch window.

You do not need to track this deadline yourself. We maintain this obligation regardless of the reason — whether it is due to App Store rejection, manufacturing issues, regulatory constraints, or the decision to discontinue the product entirely.

5. If Aura Discontinues Operations

In the event that we decide to shut down Aura entirely before shipping any product, we commit to:

• Notifying all reservation holders by email at least 14 days before closure.
• Issuing full refunds of all deposits within 14 days of the closure announcement.
• Deleting all personal data collected through the reservation process.

6. Post-Shipment Refunds (When Product Launches)

Once the Aura NFC Card begins shipping, the following post-shipment refund policy will apply. This section is provided for transparency and will be updated as fulfilment begins.

Damaged or defective card on arrival

• If your card arrives physically damaged, fails to function with a compatible iPhone, or does not read correctly via NFC — contact us within 7 days of delivery.
• We will send a free replacement card at no cost to you.
• If you prefer a full refund instead of a replacement, we will process it within 7 business days of receiving photographic evidence of the defect.
• You are not required to return the defective card for a replacement or refund.

Non-delivery

• If your order is not delivered within the estimated shipping window communicated at the time of dispatch, contact us. We will investigate with the courier and either re-ship or issue a full refund.
• Lost-in-transit orders are covered fully. You will not be asked to bear the cost of courier failures.

Change of mind after delivery

• We do not offer refunds for change-of-mind after the product has been delivered and is in working condition. The Aura NFC Card is a physical product with a specific use case — please review the product description and Terms and Conditions carefully before confirming your purchase.
• If you are unsure whether the product is right for you, we encourage you to explore the app freely before committing to the card purchase once the app is available.

Lost or damaged card after delivery

• If you lose your card after it has been delivered and is working, we will offer a replacement card at a reduced cost (to be announced at launch). We are not able to offer free replacements for user-lost cards as a standard policy.
• If your card is physically damaged through normal use within 90 days of delivery, contact us — we will assess the damage and offer a replacement or pro-rated discount on a new card.

7. What We Cannot Refund

The following are outside our refund policy and will not be covered:

• Shipping and courier fees charged at the time of order (once applicable), unless the non-delivery was our fault or the courier's fault.
• Platform transaction fees retained by Instamojo or Lemon Squeezy on any transaction — however, as stated above, we absorb these costs so they do not reduce your refund.
• Orders cancelled after dispatch — once a package has been handed to the courier, we cannot cancel the shipment. If it is successfully delivered, the change-of-mind policy applies. If it is returned to us, we will issue a refund minus the return shipping cost where applicable.
• In-app purchases of Emergency Stops (once the app launches) — these are digital consumables and are non-refundable once used. Unused Emergency Stop packs may be eligible for refund at our discretion if requested within 7 days of purchase.

8. How to Contact Us for Refunds and Cancellations

All refund and cancellation requests are handled by email. We do not have a phone support line at this stage.

• Email: support@aurafocus.app
• For deposit refunds, use subject line: "Refund Request — [your email address]"
• For reservation cancellations, use subject line: "Cancel Reservation — [your email address]"
• For post-shipment issues, use subject line: "Order Issue — [your order ID]"
• Response time: Within 3 business days. Refund processing begins within 3 business days of our response.

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes are subject to the jurisdiction of courts in Maharashtra, India.