Shipping & Delivery Policy

This page explains our shipping regions, timelines, carriers, packaging, and what happens when something goes wrong in transit. We have written it to be honest about what we know now and what is still subject to change as we move from validation to fulfilment.

1. Shipping Phases

Aura is launching region by region based on where pre-launch demand is strongest. Here is where things stand and what is coming next.

• 1
  Phase 1 — India (Active)

  India is our first shipping region. We are validating demand domestically before committing to international fulfilment infrastructure. Reservations are open now. Shipping begins once the first production batch is confirmed and the iOS app is approved on the Indian App Store.

• 2
  Phase 2 — International (Planned)

  International shipping will open in the region showing the strongest pre-launch reservation signal outside India. We are collecting international reservation intent now but are not yet committed to specific countries or timelines. International visitors will be notified by email when their region goes live.

2. India Domestic Shipping

Carriers

We ship within India using Shiprocket, a multi-courier aggregator, which routes each order through the best available carrier for your pin code. Carriers in rotation include Delhivery, Blue Dart, Ekart, and DTDC. The specific carrier assigned to your order will be confirmed in your dispatch email along with your tracking number.

We do not offer carrier selection at checkout. Carrier assignment is automatic based on serviceability and estimated delivery speed for your location.

Delivery timeframes

• Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata): 2–4 business days from dispatch.
• Tier 2 and Tier 3 cities: 4–6 business days from dispatch.
• Remote or rural pin codes: 6–10 business days from dispatch. Some remote pin codes may not be serviceable by express couriers — we will contact you if this applies to your address.

These are estimated delivery windows, not guarantees. Delays can occur due to public holidays, courier backlogs, weather events, or circumstances outside our control. We will notify you by email if a significant delay is anticipated.

Shipping cost

Shipping costs for India will be confirmed at the time of the actual purchase, before any payment is collected. During the pre-launch reservation phase, no shipping cost is charged or committed. We are working to keep domestic shipping costs as low as possible given the small size and weight of the Aura NFC Card.

Serviceability check

At the time of purchase confirmation, we will verify that your pin code is serviceable by our courier partners. If it is not, we will contact you to discuss alternatives — including a refund of your deposit if you prefer not to proceed.

3. What We Ship — Packaging

Each order contains one Aura NFC Card, packaged to arrive in the same condition it left us.

• Outer packaging: A slim, rigid cardboard mailer envelope. Small enough to fit through most letterboxes — no signature required for standard delivery unless you request it.
• Inner protection: The card is bubble-wrapped or foam-padded inside the mailer to prevent damage in transit.
• Insert card: A printed card inside the package with setup instructions, a QR code to download the app, and our support email.
• No plastic packaging: We use cardboard mailers to keep packaging minimal and recyclable.

We do not ship with any promotional materials, upsell leaflets, or anything other than the card and the instruction insert.

4. Order Processing and Dispatch Timeline

When Aura launches and orders begin processing, here is the sequence you can expect:

• Payment confirmation email: Sent immediately after your payment is processed. Includes your order ID.
• Processing time: 1–2 business days from payment to dispatch. Orders placed over weekends or on public holidays are processed the next working day.
• Dispatch confirmation email: Sent when your order leaves our facility. Includes your tracking number, carrier name, and an estimated delivery date.
• Delivery SMS: Most carriers send an SMS to the phone number on your order when delivery is attempted or completed.

All communications are sent to the email address and phone number you provided during reservation. Please ensure these are accurate — incorrect contact details may mean you miss delivery notifications.

5. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address during the reservation and purchase process. This includes:

• Full name of the recipient.
• Complete flat/house number, building name, and street address.
• Area, locality, and city.
• Correct pin code — this determines which carrier services your order.
• A working mobile number for delivery notifications and courier contact.

If your order fails to deliver because of an incomplete or incorrect address, the package will be returned to us. In this case, we will contact you to confirm the correct address and re-ship at an additional courier cost, or issue a refund of the product price minus the original shipping cost. We are not able to redirect packages already in transit.

To update your shipping address before dispatch, email support@aurafocus.app with the subject line "Address Update — [your email address]" as early as possible.

6. Tracking Your Order

Every order shipped within India includes end-to-end tracking. Once your order is dispatched:

• You will receive a tracking number and a direct link to the carrier's tracking page in your dispatch email.
• Most carriers provide live tracking updates via their website and SMS to your registered mobile number.
• If your tracking link shows no updates for more than 4 business days after dispatch, contact us and we will investigate with the carrier.

7. Failed Delivery Attempts

If a delivery is attempted and you are not available:

• Most carriers will attempt delivery up to 3 times on consecutive business days before returning the package to us.
• You may receive an SMS or call from the delivery agent to reschedule. Please respond promptly.
• If your package is returned to us after failed delivery attempts, we will contact you to arrange re-delivery. A second delivery attempt may incur an additional courier charge depending on the carrier's policy at the time.

8. Lost or Damaged in Transit

Package lost in transit

A shipment is considered lost if tracking shows no movement for 10 business days and the carrier confirms it cannot be located. In this case:

• We will re-ship your order at no additional cost to you, subject to stock availability.
• If stock is unavailable at the time of the loss, we will issue a full refund including any shipping fee paid.
• We will handle the carrier claim on our end. You are not required to file any claim yourself.

Package damaged in transit

If your package or card arrives visibly damaged:

• Take a photograph of the damaged packaging and card before opening it fully.
• Email support@aurafocus.app with the subject line "Damaged Delivery — [your order ID]" and attach the photographs.
• We will send a replacement card within 5 business days of your report, or issue a full refund if you prefer.
• You do not need to return the damaged item.

9. International Shipping (Coming Later)

International shipping is not available during Phase 1. If you are outside India and have placed a reservation, your position on the international waitlist is saved. We will notify you by email when shipping opens for your country — we will not ship without confirming with you first.

When international shipping launches, the following will apply:

• Customs and import duties: Any customs duties, import taxes, or VAT levied by your country's customs authority are the responsibility of the recipient. Aura cannot predict or prepay these charges. We will clearly declare the accurate commercial value of the shipment on all customs documentation — we do not under-declare values.
• US note: The de minimis duty-free exemption for small parcels was eliminated in 2025. All US imports now require formal customs processing regardless of value. International buyers should factor this into their decision.
• Carrier: International orders will ship via DHL Express or an equivalent tracked international courier. Estimated delivery windows and costs will be confirmed before payment is collected.

10. Pre-Launch Reservation — No Shipping Actions Required Now

If you have placed a reservation today, no action is needed on your end regarding shipping. We will contact you by email when your region is ready to ship with:

• Confirmation of the final product price and shipping cost.
• A link to confirm your shipping address before we process payment.
• An estimated dispatch date for your batch.

You will have the opportunity to update your address, change your mind, or cancel before any payment is taken.

11. Contact for Shipping Issues

For all shipping and delivery related queries, contact us at:

• Email: support@aurafocus.app
• Lost or delayed shipment: "Shipment Issue — [your order ID]"
• Damaged delivery: "Damaged Delivery — [your order ID]"
• Address update before dispatch: "Address Update — [your email address]"
• Response time: Within 3 business days. Urgent shipping issues are typically responded to within 1 business day.

This policy is governed by the laws of India. Any disputes are subject to the jurisdiction of courts in Maharashtra, India.